Contact Centre
We understand the fluid nature of business and know that adapting efficiently and cost effectively to market fluctuations is vital for firms to thrive. There are often specific times of the year when seasonal or campaign-driven demands can cause businesses to struggle to cope with increased caller numbers - and this is where our Contact Centre comes into its own.
By investing in the very latest call-handling technology we can deal with huge volumes of calls efficiently, promptly and professionally with your company name – just as if we were sitting in your offices. We aim to answer 98.5 per cent of calls within four rings and can process your incoming or outbound call-handling needs.
By understanding the needs of your business we can offer a full contact centre service throughout the year or help you meet the increased demand of a one-off campaign. We offer instant capacity, 24 hours a day if needed, to help you provide customer satisfaction. To ensure transparency we record all calls and provide you with regular client-specific statistical reporting.
Our contact centre fulfils a range of purposes: from a permanent facility acting as your reception desk or as an overflow when you get too busy, to a specific project or temporary service covering illness and holiday, you are assured a dedicated, professionally executed call provision.
- Have access to the latest technology - without the expensive outlay
- Instant capacity, 24/7
- Increased flexibility
- Multi-lingual capabilities
- Improve customer service
- Cope with increased call volumes
- Allows your staff to concentrate on your core business
- No need to employ seasonal, short-term staff
- No extra office space needed
- Keep control of capital expenditure
There are infinite ways we can add value to your organisation so if you don’t see what you are looking for in this list, call us.
Marketing Campaign
Effective marketing campaigns rely on a responsive phone service. We can handle requests for your sales literature, application forms or information packs and collate relevant data to help you assess your marketing campaigns.
Surveys
Use our skilled employees to collate useful information for your business that can be used to generate sales and increase your profits.
Order Taking
Save time and money. Let us manage your telephone orders and payments for your products.
Customer Helpdesk
A responsive, informative service that keeps your customers satisfied.
