Customer Relationship Management
We are a team of dedicated and committed professionals. When members of our team represent your organisation they do so with the same enthusiasm and dedication for your business as you. New team members are carefully vetted to ensure our expert standards are continually maintained and you are assured of a first-class service.
Our clients harness our investment in state-of-the-art technology to improve their business efficiency and achieve greater results no matter where they are in the world. We will help you increase your productivity by helping you work efficiently from anywhere in the world without losing touch with your clients. The virtual office empowers people with instantly customisable screens and real-time tools for communicating with our customer liaison staff, regardless of where you are located.
Our Oracle based CRM delivers clarity to your sales processes; helps you build loyal, long-term customer relationships; accelerate productivity; boost contact efficiency; and derive customer intelligence.
Comprehensive Features of our CRM Service
Sales: Automate, simplify, and manage all the sales information you need with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of your sales efforts.
Service: We help you build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from your company. You can continually improve service effectiveness across all customer touch points with a mini call-centre & contact centre which will resolve any bottlenecks.
Marketing: Transform the way you market to your customers with an integrated solution for managing, executing and analysing campaigns. We can assist you to increase the effectiveness and efficiency of your marketing and dramatically improve lead-management and tracking.
Call Centre: We will help you become more productive and make your customers happier and more loyal with our multichannel contact centre. We will handle contacts and enquiries that come via phone, fax, email and text on your behalf.
Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.
Mobile: Facility to help you gain access to key customer information with a powerful yet easy-to-use task-based application that increases your productivity and effectiveness when on the road.
